Privacy Policy

Franchise 101 Growth Partners LLP, operating under the brand name “Franchise 101” (“Franchise 101”, “we”, “us” or “our”), respects the privacy of visitors, investors, entrepreneurs, franchise brands, business owners and other users interacting with our website and services.

This Privacy Policy explains how we may collect, use, process, store and share personal information when you visit our website, submit an enquiry, book a consultation, interact with our advertisements, communicate with us through WhatsApp, email or telephone, or otherwise engage with Franchise 101.

1. Information We May Collect

Depending on your interaction with Franchise 101, we may collect information across the following categories:

A. Personal and Contact Information

• Full Name
• Mobile phone number
• WhatsApp number
• Email address
• City, State and preferred business location

B. Investor / Franchise Requirement Information

• Approximate investment budget
• Preferred franchise or business category (e.g., QSR, Casual Dining, Cafe, Retail)
• Preferred investment location (city, micro-market or state)
• Business or professional experience
• Desired level of operational involvement (Active Investor vs Hands-off / Semi-Passive)
• Existing commercial space or location availability, if any
• Expected investment timeline
• Business objectives and preferences
• Any additional information voluntarily provided during consultation

C. Brand / Business Information

Where you approach us as a brand, entrepreneur or existing business seeking franchise expansion or brand development, we may collect:

• Business and brand name
• Website and official social-media profiles
• Nature and category of business
• Number and locations of existing operational outlets
• Business-development and concept requirements
• Franchise and network expansion objectives
• Marketing and investor lead generation requirements
• Other business data voluntarily shared with us

D. Technical and Usage Information

Subject to applicable consent requirements, our website and connected services may collect:

• IP address and general geolocation
• Browser type, operating system and device information
• Pages visited, time spent and referral source
• Advertisement campaign source (Google Ads, Meta Ads)
• Website interactions, form submissions and conversion events
• Cookie and analytics telemetry

2. How We May Collect Information

Information may be collected through various touchpoints, including:

• Website enquiry and contact forms
• “Find the Right Franchise” 8-step investment matcher questionnaire
• Consultation booking forms and scheduling calendars
• Meta (Facebook / Instagram) lead advertisements
• Google advertising and search campaigns
• WhatsApp Business communications
• Telephone calls and discussions with our advisory team
• Email correspondence and inquiries
• Social-media messaging and community channels
• CRM and lead-management workflow systems
• Franchise expos, investor summits, industry meetings or offline events
• Information voluntarily provided directly to our consultants

3. How We May Use Your Information

We may process and use the information collected for legitimate commercial purposes, including to:

• Understand your business, franchise or investment requirements
• Contact you regarding your specific enquiry or consultation request
• Provide tailored franchise and business advisory consultations
• Identify curated franchise opportunities that align with your budget and criteria
• Facilitate direct introductions or communication with relevant franchisors
• Assist with business-development, branding, marketing, outlet-development or franchise-expansion requirements
• Schedule and manage consultation follow-ups
• Maintain comprehensive enquiry, client, and transaction records
• Continuously improve our advisory services, digital platforms, and user experience
• Measure marketing and advertising effectiveness
• Analyse lead sources, attribution, and campaign performance
• Communicate relevant new franchise opportunities, services or sector insights (subject to consent)
• Prevent fraud, unauthorised access, abuse, or security incidents
• Fulfil applicable statutory, regulatory, contractual, or legal requirements

4. Sharing of Information

Where reasonably required for providing our advisory and facilitation services, personal data may be shared with:

• Relevant Franchise Brands / Franchisors: Strictly in connection with an investor enquiry or mutual introduction requested by you.
• Execution Partners & Vendors: Vetted service providers engaged for outlet fit-out, architectural design, marketing, or business-development requirements.
• Technology Infrastructure Providers: CRM, cloud hosting, email delivery, communication (WhatsApp API), analytics, and advertising platform providers.
• Professional Advisors: Chartered Accountants, Company Secretaries, legal advisors, and auditors under professional confidentiality obligations.
• Regulatory & Law Enforcement Authorities: When disclosure is mandatory pursuant to applicable Indian laws, judicial orders, or governmental directives.

5. Marketing Communications & Opt-Out

Where permitted and subject to applicable consent requirements, Franchise 101 may contact users via telephone, WhatsApp, SMS, or email regarding:

• Requested franchise opportunities and brand disclosure packs
• Advisory consultation follow-ups and investor briefing sessions
• Relevant new brand launches and expansion territories
• Franchise 101 services, workshop invites, and industry updates

Opt-Out Mechanism: You may request discontinuation of promotional communications at any time by replying “STOP” on WhatsApp, clicking unsubscribe in emails, or contacting our team at partners@franchise101.in. Transactional or enquiry-related communications will continue where necessary to service an active consultation.

6. Cookies, Analytics and Advertising Technologies

Our website uses cookies, web beacons, and tracking pixels to enable site functionality, remember user preferences, measure website traffic, analyse ad conversions, and optimise remarketing campaigns.

Technologies deployed may include:

• Google Analytics & Google Search Console (traffic and engagement telemetry)
• Google Ads (conversion tracking and attribution)
• Meta Pixel (lead generation and campaign optimization)
• CRM and lead tracking identifiers

Users can manage or disable non-essential cookies through their individual browser settings.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to enquiries and fulfill consultation requests
• Maintain our business and advisory relationship with you
• Maintain corporate and audit records
• Comply with regulatory, accounting, tax, or statutory obligations
• Resolve disputes and enforce contractual covenants

Information that is no longer reasonably required is securely deleted or irreversibly anonymised in accordance with our data retention practices.

8. Data Security

Franchise 101 implements reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include encrypted SSL/TLS data transmission, role-based access restrictions, and secure cloud infrastructure.

Please note: While we follow rigorous industry standards, no method of electronic transmission or cloud storage is 100% immune from security threats. Users interact digitally acknowledging the inherent risks of online communications.

9. Your Rights & Grievance Redressal

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the right to:

• Request a summary of personal data held about you and processing activities undertaken
• Request correction or updating of inaccurate, incomplete, or misleading data
• Withdraw previously provided consent for data processing
• Request erasure of your personal data where retention is no longer legally mandated
• Register a grievance regarding data handling or privacy practices

10. Third-Party Websites and Services

Our website and communications may feature links to third-party brand websites, social platforms, or external digital portals. Franchise 101 does not control and is not responsible for the privacy practices, terms, or security of independently operated third-party websites. We encourage users to inspect third-party privacy notices before submitting personal information.

11. Changes to this Privacy Policy

Franchise 101 may update this Privacy Policy periodically to reflect changes in applicable legal statutes, technological integrations, or operational practices. The revised version will be published here with an updated revision date.